FREQUENTLY ASKED QUESTIONS
Check out a variety of answered questions below for common inquiries that you may have. Should you still have any other uncertainties please do not hesitate to message us through the ‘Contact Us’ page.
Acclivity. swimwear are designed by our talented team that have chosen fabrics specifically for their perfect combination between softness and resiliency. Caring for your swimwear in the appropriate manner is the best way possible to ensure that it will not deteriorate in an untimely manner. To keep your Acclivity. swimwear in pristine condition, please follow our care instructions as listed below;
- Wash your swimwear in fresh, cold water as soon as possible after wearing. Ideally, leave your swimwear to soak in the water for a minimum of 20 minutes before adding a small cap full of a gentle hand soap (that contains no moisturisers) or a gentle detergent specifically formulated for fabrics with a high spandex content. Carefully work the soapy water through the entire swimwear and make sure to rinse thoroughly in cold water until all soap is gone.
- Lay your swimwear flat on a towel to dry in the shade. It is advised not to hang or ring out the swimwear as this could cause stretching and damage to the delicate fabrics. Make sure your swimwear is completely dry before putting it away.
- Never wash your swimwear in the washing machine, including on the delicate/hand-wash cycle. Water temperatures within washing machines are hard to regulate whilst at the same time, the detergents that are produces to be used with washing machines are very strong.
- Use caution when using sun creams, tanning oils or going into water that has chlorine. Exposure of these products to your swimwear may cause damage and/or discolouring. Be also aware of rough surfaces as this can cause pulling and snagging of the fabrics.
Please note that we are unable to assume responsibility for any damages the swimwear may incur if cared for otherwise.
Oh no! On behalf of the Acclivity. team, we would like to firstly apologise for any inconveniences you may have occurred. Moreover, we take every inquiry very seriously. Please email firstname.lastname@example.org with your order number together with attaching photos of the faulty/incorrect item. We will try our very best to sort out this unfortunate issue as soon as possible!
Unfortunately, I am sorry to say that we are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed. Please note: vouchers are not combinable with other discount codes.
For standard orders we normally take 24-48 business hours to process your package. Within this processing period changes such as shipping addresses, billing addresses, removing an item, adding an item and/or altering an item on your order can be made. For orders that have chosen our express shipping options, the same changes can be made however with a 3 business hour processing period instead. Please note that promo codes cannot be inserted once the checkout process is completed. Additionally the shipping method cannot be altered either.
Should you require to proceed with making any changes to your order, please email us on email@example.com with your order number and desired changes stated.
Acclivity. guarantees total security of your online purchase. The website uses a secure payment system that is one of the top financial entities in e-commerce. This means that your confidential payment data is transmitted directly encrypted (SSL) to the financial entity. This is the most advanced and safe online technology for customers.
Firstly, in behalf of the Acclivity. team I would like to apologise for any inconveniences caused whilst experiencing any technical issues when trying to proceed with your purchase. Please contact our customer service team on firstname.lastname@example.org.
We will try our very best to answer and solve your queries as promptly as possible however please take note that our working hours are between Monday to Saturday from 9.00AM – 7.00PM CEST.