Keep in mind that for locals you have a total of 14 days to decide if you want to return your product(s), beginning from the time you received your package. International buyers have a total of 28 days.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your postage receipt. It can sometimes take up to 14 days for a returns to reach us (overseas) and be processed at our warehouse.
Items must be returned in the original packaging, with the tags still attached and with the hygiene seal still in place. For sanitary reasons, please try on the swimwear over underwear. Should any of these be removed we will not accept the returned item/s and this may be sent back to you. The item must also be clearly unworn/unmarked/unwashed and odour-free. Should you choose to return an item, please do take care of it whilst it is in your possession. All returned items must be in their new and original condition whilst a proof of purchase needs to be given to us.
Once returning an item only a credit note or another item can be purchased in return. No money refunds will be given.
How to Return an item/s
- To start your exchange or return process, please email us at firstname.lastname@example.org and provide your full name, order number along with the item/s and reasoning for returns.
- A returns slip will then be forwarded to you via email. It is worth checking your junk or spam if you are having trouble finding it.
- Simply print it out and fill it in.
- Once completed, attach it to the front of your parcel.
- Take it to your local Post Office.
Keep hold of your proof of postage in case we need to see it at a later date.
If you are retuning items from multiple orders, you are more than welcome to put the items in the same parcel. However, you will need to create a returns label for each individual order otherwise we will not be able to register the returned goods. In addition to this, the credit note/exchanged items might still be issued separately.
Please allow up to 5 days for all our returned items to be processed.