DELIVERY & RETURNS
We know how important it is to receive your goods when you expect them, so we want to make sure you have all the delivery information you will need when placing an order with us. Please find below a detailed explanation regarding our delivery & returns policies.
All orders are sent from our warehouse in Malta, Europe. All shipping charges will be calculated and estimated time frames will be given at checkout depending on which zone you fall under. Delivery time estimates are based on business days (Monday to Friday with the exception of Saturday for locals) and excludes weekends and public holidays. The timeframes we have provided are not inclusive of any delays that may occur through customs processing, which are out of our control.
If you reject or refuse delivery for any reason, your parcel will be returned to us whilst you will incur a €25 charge. The fee involved in returning an item to Acclivity. will no be covered or reimbursed by us either and is the customers sole responsibility.
MALTA STANDARD DELIVERY
Deliveries are made between 9.00AM – 7.00PM CEST.
MALTA EXPRESS DELIVERY
When orders are made by 4.00PM, delivery will be done within a 48 hour time frame.
MALTA SAME DAY/NEXT DAY DELIVERY
When orders are made by noon, the items will be delivered to you during the afternoon of the same day. Should purchase be done after 12.00PM, items will be delivered to you within 24 hours.
CHOOSE A DATE
Specific date chosen by customer
The selected day must be chosen and given to us at least 5 days in advanced.
*Please take note that you might be contacted via. telephone/mobile prior to delivery date/time to make sure that there will be somebody present for collection as to avoid inconveniences for both parties.
COVID-19 LOCAL DELIVERIES!
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes during both the process of packaging your goods, together with a contact free delivery. All couriers will be wearing a protective mask and would have sanitised their hands prior to touching any of the packages. Once our courier has arrived at your destination, they will ring the doorbell/knock the door and step back. When you answer the door we will ask for your name to ensure a safe delivery but we will not ask you to sign. In case of cash at delivery we will make sure to try our best to have as least physical contact as possible.
EUROPE STANDARD DELIVERY
All European countries included.
EUROPE EXPRESS DELIVERY
All European countries included.
REST OF THE WORLD STANDARD DELIVERY
All remainder countries.
REST OF THE WORLD EXPRESS DELIVERY
All remainder countries.
Please note estimated shipping times include processing time at the warehouse and are calculated from the date/time the order is placed. We aim to meet all of these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or ‘Force Majeure’ events, such as weather conditions, will mean that these delivery times might need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Acclivity. cannot be held liable for any parcels that are lost or stolen as a result of any third-party delivery companies.
Any custom charges are applied at the discretion of the carrier and local laws and all custom charges will be payable by the customer and will not be covered by Acclivity.. For more accurate information, we would suggest getting in touch with your local customs office so you are not surprised if there are any unexpected delivery charges at your end. Any custom fees or taxes that may be associated with your purchase from Acclivity. fall under the full responsibility of the customer. Custom charges and taxes differ from country to country.
First of all, the Acclivity. team would highly like to apologise for any inconveniences this may cause. If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you. Should this happen, a full refund will be given back to you.
Was the product different than you expected? Do you need to change the size or colour? Here you will find information on how to proceed with returning your order or wish to make an exchange.
Keep in mind that for locals you have a total of 14 days to decide if you want to return your product(s), beginning from the time you received your package. International buyers have a total of 28 days.
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your postage receipt. It can sometimes take up to 14 days for a returns to reach us (overseas) and be processed at our warehouse.
Items must be returned in the original packaging, with the tags still attached and with the hygiene seal still in place. For sanitary reasons, please try on the swimwear over underwear. Should any of these be removed we will not accept the returned item/s and this may be sent back to you. The item must also be clearly unworn/unmarked/unwashed and odour-free. Should you choose to return an item, please do take care of it whilst it is in your possession. All returned items must be in their new and original condition whilst a proof of purchase needs to be given to us.
Once returning an item only a credit note or another item can be purchased in return. No money refunds will be given.
How to Return an item/s
- To start your exchange or return process, please email us at firstname.lastname@example.org and provide your full name, order number along with the item/s and reasoning for returns.
- A returns slip will then be forwarded to you via email. It is worth checking your junk or spam if you are having trouble finding it.
- Simply print it out and fill it in.
- Once completed, attach it to the front of your parcel.
- Take it to your local Post Office.
Keep hold of your proof of postage in case we need to see it at a later date.
If you are retuning items from multiple orders, you are more than welcome to put the items in the same parcel. However, you will need to create a returns label for each individual order otherwise we will not be able to register the returned goods. In addition to this, the credit note/exchanged items might still be issued separately.
Please allow up to 5 days for all our returned items to be processed.